Recover Login Details

Before we give you your account's login details, we need you to prove to us that you are who you say you are.

You can do this by filling in the forms on this page and providing:

  • A minimum total of 9 points worth of ID or
  • Your username & mobile number to receive your password by SMS

Once you've entered your information, click the 'recover login details' button at the bottom of this page and we'll check the details against our records. If it matches, we'll give you your login details. If you're having trouble with this page or would rather speak to a human being, our telephone number is 13 22 58.

Step 1: Please provide your login/username below.

Login / username (1 point)

(eg. swirly@iinet.net.au, johnsmith@ozemail.com.au)

Step 2: Please select the information you want to provide

Billing contact mobile number.

(eg. 0403940493, 0401829333)

OR

9 points of identification or greater.
Credit card number (6 points)

Please provide the first 6 and last 4 digits of your credit card number:

- XX - XXXX -

Card expiry (mm/yy):

/

Direct debit details (4 points)
Account number:
BSB: -
Date of birth - dd/mm/yyyy (3 points)
/ /
Recent invoice (3 points)
Invoice number:
Invoice amount: $ .
Billing address (2 points)
Unit / Apartment / Level number:
Street number:
Street name:
Street type:
Postcode:
Suburb: